In order to provide our clients with unrivalled quality of service and safety in car hire, Europcar has a set of policies which are rigorously adhered to.  Quality and safety of your driving experience is of utmost importance to us and our fleet is maintained to a very high standard set by qualified vehicle distributors such as Ford and Mazda International.  Vehicles are rented subject to Europcar's standard terms and conditions as reflected on the rental agreement and are subject to change without notice.

SPECIAL NOTES ON DRIVING IN ZIMBABWE

• 10% Excess Cover – The 10% excess does not cover damage to tyres, windscreen chips, scratches, small dents and undercarriage damage.  This damage will be added to the renter’s account, to be paid upon termination.
• Potholes – Please take special care on the roads as potholes can cause serious damage to tyres of the vehicle.  Cost of damage to the tyres will be charged to the renter (i.e. 10% excess).
• Driving at Night – Avoid traveling outside of towns and cities at night.  There are vehicles with poor safety lights as well as stray livestock and wild animals along the roads.
• Fuel in Zimbabwe – Fuel is now available from most fuel stations.  Purchase of fuel from unofficial suppliers is strictly prohibited.  Any breakdowns resulting from poor fuel contamination will be charged to the renters account.
• Out-of-Order Traffic Lights – Slow down when approaching all traffic lights as some may be out of order.  Should this be the case always give way to traffic filtering from the right, and then proceed cautiously.
• Roads – All vehicle groups except for 4x4’s (Group H) are strictly prohibited from leaving surfaced roads.
• Vehicles – All Europcar Zimbabwe vehicles are manual transmission and right-hand drive.
• Zimbabwe Roads – Driving in Zimbabwe is on the left-hand side as per the whole of Southern Africa.

RENTAL REQUIREMENTS

A credit card in the name of the renter needs to be present at counter to rent a car and be valid. Cash can only be accepted as part payment with a credit card to support. This is very important and essential to rent a car. Strictly we DO NOT ACCEPT DEBT CARDS AS FORM OF PAYMENT OR EXCESS.

At the time of rental, the client must produce:

• Drivers license and passport/identity card
• Required deposit which is quoted as the excess liability
• Payment voucher/order (if applicable)
• Local contact details (Hotel/tour operator) - if applicable
• Home address and telephone number
• We accept MasterCard, American Express and Visa as well as cash as a form of payment.

RENTAL PERIOD
Rates are quoted per day. A car hire is 24 hours. A grace period of two hours is granted before charging an extra day.
DRIVERS

• Drivers must be a minimum age of 22 and must produce a license without endorsements.
• The law requires that you are in possession of your driver’s license at all times while driving in your rented vehicle.
• An International license is not essential. Special insurance cover can be arranged for drivers who do not comply with the age limits.
• Additional drivers are charged at the current brochure rate. Only drivers authorised by Europcar may drive. Names and license details of all authorised drivers must appear on the rental agreement. If an unlisted driver is involved in an accident, or theft of the vehicle, the renter will be liable for full damages/costs.

CDW INSURANCE

• Collision Damage Waiver Insurance.  Every vehicle is subject to a compulsory excess.  The renter will be held liable for the cost of any damage to the vehicle up to the amount specified as the compulsory excess in the rental agreement.
• Loss Waiver Insurance.  An excess is applied in the case of vehicle loss.  This can only be waived by taking LW Insurance.  We do not offer Personal Accident Insurance. Personal property is not covered by insurance.

CLIENT LIABILITY

• No insurance cover is, or can be provided to cover any accident damage or loss caused by reckless, malicious, criminal or negligent action of the Renter or his/her passengers, as defined on the conditions of hire detailed on the reverse side of the rental agreement.
• Negligent driving without due care and attention 
• Driving under the influence of alcohol or illegal substances 
• Unsuitable driving or road conditions 
• Unauthorised persons driving the vehicle 
• Unauthorised cross border rentals 
• Not adhering to traffic, road and driving regulations 
• Failure to obtain authorisation from Europcar to extend the pre-booked rental 
• Not reporting an accident to Europcar immediately and obtaining a police report
• No other vehicles involved in the collision unless exceptional circumstances apply

CROSS BORDER TRAVEL (Reserved from Victoria Falls Only)

• Vehicles may be taken into some neighboring countries.
• Authorisation for cross border rental must be obtained at the time of reservation 
• Europcar requires the Renters original passport and drivers license in hand at least 4 hours before the start of rental in order to clear the vehicle to exit Zimbabwe
• Clearance procedures can be completed Monday to Friday only. The necessary documents cannot be obtained Saturdays, Sundays or Public Holidays. 
• Should damage or loss occur in an authorised cross border country, double the compulsory excess will apply 
• An additional insurance charge is applied for all countries when traveling outside Zimbabwe.

EXTENSION OF RENTAL 

• An extension of rental can only be authorised by the express permission of Europcar.  Failure to request an extension leaves the Renter driving the vehicle illegally, without insurance cover.
• A surcharge of 5% on the basic rental rate is applicable to rentals commencing at all airports within Zimbabwe. 
• Free delivery and collection within 20 kilometers of the city centre.

ACCIDENT PROCEDURE
In the event of an accident, the Renter must:

• Report the accident to Europcar immediately
• Report to the nearest police station immediately and obtain a POLICE REPORT NUMBER (i.e. ref number), and the names of the police officers in attendance of the accident.
• Take the names and particulars of the 3rd party involved in the accident, the insurance company and details of any witnesses
• Take precautions to render the vehicle as secure as possible
• Never admit liability

BREAKDOWN PROCEDURE

• In the event of a breakdown, the Renter should contact the nearest Europcar office and take precautions to render the vehicle as secure as possible by placing the emergency triangles at least 30 meters behind the vehicle and put on the emergency hazard lights.
• All branches offer a 24 hour service. Europcar will provide a replacement vehicle. However, if the breakdown is proved to be caused by negligent, reckless, criminal or malicious action, the Renter will be held accountable for all costs. 
• Should our vehicles be taken on unsuitable roads, any resulting damage and costs will be the responsibility of the Renter.
• 24 Hour Emergency Number:  +263 912 609 070